FAQS

We Care

Please check the information here to help answer any questions you have about our sleepwear, orders, deliveries/shipping and returns/exchanges. If you cannot find the answer, please email us at hello@dawndusk.com.au

We strive to respond to all website/email enquiries within 48 hours.

Sleepwear

Our sleepwear is crafted from premium bamboo fabric, ensuring unparalleled comfort and breathability. Our commitment to sustainability shines through with OEKO-TEX® STANDARD 100 certification, guaranteeing quality and safety. Plus, our attention to detail extends to biodegradable shell buttons, minimising the environmental impact that alternatives such as plastic and metal buttons create. 

  • Cool to the Touch: Bamboo’s breathable fibres let your skin breathe, helping to keep you from overheating.
  • Body-Temperature Control: The fabric supports your body’s ability to regulate temperature, keeping you cool even in warmer weather.
  • Moisture-Wicking: No sweat. Literally. Bamboo pulls moisture away from your skin, leaving you comfortable all night long.
  • Hypoallergenic: Naturally gentle on sensitive skin — perfect if you’re prone to irritation from synthetic fabrics.
  • Buttery-Soft Feel: The smooth, luxe finish means no scratchy seams or stiff fabrics — just silky comfort from the moment you put it on.
  • Odour-Resistant: Bamboo’s natural properties help keep you fresher for longer.
  • Each item has been meticulously designed from scratch by our founder to offer a bespoke fit you won't find anywhere else.

    Designed with both comfort and style in mind, because they shouldn't be mutually exclusive.

    Additionally, our sleepwear features exclusive prints, adding a touch of uniqueness to your nighttime attire.

    Please refer to our sizing chart. Our pieces are true to Australian sizing, but if you are between sizes, we often recommend sizing up for comfort. Our sizes range from AU 6-18.

    At Dawn & Dusk Co. we do not believe in one-season sleepwear. That’s why we pride ourselves on using high-quality fabrics sourced with great care. You can feel confident knowing we’ve got you fully covered-always.

    Here’s how we suggest you take care of your Dawn & Dusk Co. sleepwear to ensure it lasts as long as possible. To ensure correct treatment, please refer to individual care labels on each product.

    We suggest garments are hand washed with cold water.

    Please take care with the following:

    • Use natural/mild detergent – NEVER use a biological/enzyme detergent.
    • Do not soak or bleach.
    • Do not iron.
    • Do not dry clean.
    • We use the best dyes available; however, we cannot guarantee complete colour fastness on some fashion colours.
    • Rough surfaces may cause pulling to sleepwear.
    • Fake tanning products will mark and damage sleepwear. Dawn & Dusk Co. recommends taking extra care when using these products and ensuring they do not come into contact with our sleepwear.

    Absolutely! Our sleepwear is meticulously crafted to cater to all seasons. While individual style preferences may vary, our 100% bamboo material is specifically chosen for its thermoregulating properties, ensuring you stay cozy in the winter and cool during the summer months.

    Definitely! Our sleepwear features bamboo fabric known for its hypoallergenic, antifungal, antibacterial properties, making it perfect for sensitive skin. Experience a comfortable and cool night's sleep with fabric that's gentle on your skin.

    Shipping

    Yes, international shipping is available.

    For information please refer to our shipping policy.

    Australian orders under $150 are charged flat rate $14. Free shipping for orders over $150.

    For information on international shipping and express shipping, please refer to our shipping policy.

    We aim to pack and ship all orders ASAP. During peak periods, this time can be delayed slightly

    All orders are shipped using Australia Post. Shipping times are subject to the Australia Postal Service shipping times.

    Please note that for international orders, these are shipped by Australia Post, but shipping times are also subject to the local postal service in your country.

    Returns & Exchanges

    We offer return/exchanges to customers who purchased their sleepwear within the last 30 days. Please refer to our returns policy for detailed instructions and information.

    Items purchased on sale are on final sale, which means they cannot be returned or exchanged. Please refer to ourreturns policy for more information.

    Presale Items

    As soon as pre-order items become available, these will be dispatched shipped to you. All pre-order items have an estimated time frame for arrival at HQ. Please refer to the email you received upon placing your order.

    Delivery times are only estimates and out of our control, so they are subject to change without notice. We will be in touch should there be any unexpected delays with your order.

    Standard return policies apply to all pre-orders. Please make yourself fully aware of these conditions prior to placing a pre-order with us. 

    We reserve the right to cancel any orders without notice, in which a refund will be issued. 

    If you have a request to change a pre-order that has not yet been dispatched, please email hello@dawndusk.com.au and quote your order number.