Returns Policy

We want you to love your new sleepwear! If your item is not quite right, we have the following returns policy in accordance with Australian Consumer Law.

We understand sizing can be hard! We also appreciate that you don't always know what suits your body until you've tried it on. We're proud to offer returns and exchanges for any reason on full priced items. However, there is a limit to one item/set per customer and the shipping cost to return items is payable by the customer. 

Data shows that free returns increase sales, however, it also indicates that more orders are being placed before carefully assessing size guides. This increases both outgoing and returned shipments - a consequence that affects our environment. The only proven way to decrease our negative impact on the environment is through mindful shopping. We urge you to refer to our sizing chart before your purchase.

Prevention is key! Make sure you read our sizing chart.

We accept returns of unworn, unwashed and undamaged items, including the tags, within 14 days of purchase.

Please note; all Clearance and Sale items are not eligible for a return or exchange.

How to action a return / exchange

To action a return or an exchange, please email: dawnduskcompany@gmail.com and include the following information:

  • Name
  • Order Number
  • Item(s) you would like to return / exchange
  • Reason for return / exchange

Once this has been reviewed, you will be sent an email with instructions on how to return your item. Unfortunately return postage is not covered by us under any circumstances and shipping costs occurred will be deducted from your refund when items are returned or retained. Please use a tracked return service as we cannot be held responsible for any losses in transit.

If an item is returned to us that has clear signs of wear, including the garment label being removed, makeup/fake tan marks and strong odours or perfume on the garment a refund will be refused.

If the item you have purchased is faulty, please email us at dawnduskcompany@gmail.com  within 7 days of receiving your order with photos of the fault. We will then investigate the issue and reimburse you with an exchange for the same item ordered (Colour and size must be the same as initial order) or refund at our discretion only. 

Please bear in mind that all items are inspected on return and any faulty item should not have been washed or worn will fall under wear and tear items. Wear and tear rather than a fault found on delivery may not be refunded in full. 

Returns for International Orders 

Worldwide Shipping is available via multiple couriers, which will be displayed at checkout. 

International exchanges are not free and return shipping costs will be charged to you or taken from your refund if a exchange has been requested.