Orders are processed Monday to Friday (excluding public holidays).
While we strive to process orders promptly, please understand that high-demand periods may lead to slight delays.
Upon shipment, you'll receive an email containing your shipping details. Please keep in mind that delivery times are subject to external factors beyond our control.
All orders are shipped through Australia Post.
General Shipping Information - AUSTRALIA
Express $18.00. Free for orders over $250AU
Standard $14 or FREE for orders OVER $145AU
General Shipping Information - NZ
Standard International
- $30 for orders up to $195NZ
- $16 for orders over $195NZ
- FREE for orders over $300NZ
General Shipping Information - INTERNATIONAL
Standard International
$40.00 flat shipping
Trouble Shooting your Australian Order Delivery
Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
If Australia Post has tried to deliver but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
International Customs Charges
Please be advised, if you are purchasing from outside of Australia, any additional taxes, tariffs or customs charges are subject to each country's customs requirements and are outside of our control. By purchasing from our store, the customer is responsible for the payment of any charges to the relevant authorities.